If you have questions or need to make a change to your order, please SEND A TEXT to 320-204-5573 and Jacob will respond to your need.

Return Policy: If possible, we will accept returns for a 100% refund as long as there is not a likelihood that the quality of the product has been compromised. One of the reasons we chose to stock supplements here at the clinic was because we can get control the environment in which the supplements are stored for products sensitive to temperature and humidity.

Shipping: We elected to go with a flat rate shipping cost of $9 per order after reviewing six months of past shipping data. The cost of implementing a dynamic system that would calculate exact shipping on each order would have added more cost to our members than going with the average. We typically ship USPS which accepts packages at 2:30PM. We aim to ship same day for all orders placed by noon.

When should I reach out for support?

Please text 320-204-5573 only if your question or concern is not answered through one of the FAQs below:

What are pickup hours?

Supplements marked for in-store pickup can be picked up between 7AM and 7PM 7 days a week. While we generally fill orders within a few hours, please allow 24 hours to fill your order. If you ensure your phone number is attached to your order, you will receive a text message when your order is ready for pickup.

What happens if my shipment is lost or destroyed in transit?

USPS and UPS shipments come with insurance to cover lost or damaged shipments up to $100.  You can use your tracking number to file a claim with the post office or UPS for up to $100. If you are placing a large order, you can elect to buy a 3rd party shipping insurance that is available in our shipping system (Shipsurance) that replaces the insurance that comes with standard shipping. It is $1 per $100. There is an item in the store called "Shipping Insurance" that you can use to add sufficient insurance. So, for example, if your order comes to $378 and you want to insure your shipment for the full order amount, you would purchase a quantity of 4 of this item and we will add insurance to your order to cover the full amount of your order.

I placed an order for shipping and then realized I forgot something(s). What do I do now?

As long as you have not received a text or email notification that your order has shipped, you can place a second order and mark it for pickup. This will avoid you being charged twice for shipping. If we see a second order from you shortly after you placed a shipping order, we will assume they are to be combined. There is no need to contact us separately to communicate that you want the orders combined.

Can I place an order for a supplement when the inventory shows 0?

Yes, we modified the system to allow this based on member feedback. This allows you to either add an out of stock item to your order, or you can select the option to be notified via email when that item is back in stock. If you place an order that includes out of stock items, we will wait until all items are in stock before shipping your order. If you are in urgent need of some items that are in that order (that show in stock) please place a separate order for out of stock items so you do not experience a delay.

Why am I getting an email prompting me to pay for supplements?

When Stacey provides supplements when you are here at the clinic and does not collect payment at the time you pick them up, we send an invoice via email. When you receive these emails, please click the blue "Complete Your Purchase" button to pay for supplements received. Please pay promptly as supplements provided but not paid for show up as available inventory on our system.

Why does it look like I am going to receive a duplicate order when I pay a supplement invoice that was sent via email?

Online ordering systems assume that products are never provided before payment is collected. In our case, Stacey will often send members home with supplements, then we send the bill via email. When you pay, the system triggers an email and/or text confirmation of your order. This is not a duplicate, it is just order confirmation of something you already received.

What does "Special Order Only" in a supplement description mean?

These are supplements that we don't stock, but that some members have requested we order from time to time. "Special Order" items will always show as an inventory of zero. When you place a Special Order through the store, we will place the order here on our end with the manufacturer. Please allow 2-3 weeks turnaround time on these items. If you have created an order that includes in-stock items as well as special order items, we would recommend placing one order for the in-stock items and a second for the special order items so you don't have to wait on the special order items to come in before receiving the rest of your supplements. If you are OK with waiting 2-3 weeks to receive all items, including the in-stock items, then feel free to place just one order.

Why are there books and equipment in the supplement store?

We use the store to provide a lending library of books as well as various medical equipment.  You can view the items available in the store by using the "browse by" option described above and browse for "books" or "medical equipment".  Items can be picked up or shipped.  The lending period for books is 3 weeks. If books are not returned within 4 weeks, we will send an invoice for the cost of the book, at which point you may pay for and keep the book or return the book and we will delete the invoice. The lending period for equipment is 2 weeks. If equipment is not returned within 2 weeks, we will send an invoice for the cost of the equipment, at which point you may pay for and keep the equipment or return it, at which point we will delete the invoice.

How can I be notified when an out-of-stock item is back in stock?

Each item in the store shows the inventory level. If the inventory is at zero, a button will appear that you can click to be notified when it is back in stock. 

Are packages insured? What happens if my shipment is damaged?

Please keep in mind that UPS and USPS insure their packages for a maximum of $100

It is a long, arduous process to pursue a claim and it is the responsibility of the member to file those claims. 

Winter can make it difficult on glass bottles, especially the liquid ones.  So use caution ordering with negative temps.

If you place a large order and are worried about glass containers, or an issue with arrival - please consider purchasing shipping insurance. We have added an item in the store called “Shipping Insurance”. It costs $1 per $100 of coverage; so if you place a $500 order, you would order a quantity of “5” for the item “Shipping Insurance”.

Access to this supplement store is reserved exclusively for patients of Dr. Luetmer who have had the benefit of a consultation with Dr. Luetmer during which both the benefits and limitations of supplements have been explained. Supplements, unlike prescription medications, do not go through an FDA approval process and therefore the types of FDA approved claims made about prescription medications cannot be made about supplements: 

The products and claims made about specific products on or through this Site have not been evaluated by the United States Food and Drug Administration and are not approved to diagnose, treat, cure or prevent disease.

This Site is not intended to provide diagnosis, treatment or medical advice. Products, services, information and other content provided on this Site, including information that may be provided on this Site directly or by linking to third-party websites are provided for informational purposes only. Please consult with Dr. Luetmer or other healthcare professional regarding any medical or health related diagnosis or treatment options.

Information provided on this Site and linked websites, including information relating to medical and health conditions, treatments and products may be provided in summary form. Information on this Site including any product label or packaging should not be considered as a substitute for advice from Dr. Luetmer. This Site does not recommend self-management of health issues. Information on this Site is not comprehensive and does not cover all diseases, ailments, physical conditions or their treatment. Contact Dr. Luetmer promptly should you have any health related questions. Never disregard or delay medical advice based upon information you may have read on this Site.

You should not use the information or services on this Site to diagnose or treat any health issues or for prescription of any medication or other treatment. You should always consult with Dr. Luetmer and read information provided by the product manufacturer and any product label or packaging, prior to using any medication, nutritional, herbal or homeopathic product or before beginning any exercise or diet program or starting any treatment for a health issue. Individuals are different and may react differently to different products. You should consult Dr. Luetmer about interactions between medications you are taking any nutritional supplements. 

Always check the product label or packaging prior to using any product. If there are discrepancies, customers should follow the information provided on the product label or packaging. You should contact the manufacturer directly for clarification as to product labeling and packaging details and recommended use.

Flourish Health is not liable for any information provided on this Site with regard to recommendations regarding supplements for any health purposes. The products or claims made about specific nutrients or products have not been evaluated by the Food and Drug Administration. Dietary products are not intended to treat, prevent or cure disease. Consult with Dr. Luetmer before starting any diet, supplement or exercise program. Flourish Health makes no guarantee or warranty with respect to any products or services sold.

Flourish Health  is not responsible for any damages for information or services provided even if Flourish Health has been advised of the possibility of damages.